Shipping FAQs
What is the processing time?
Our processing time is 1-5 business days for most of our orders.
Processing time is the time from when the order is placed until it ships. At this time, the package is at the shipping company's local location, such as a post office, UPS, or DHL. The shipping company controls it.
How are the orders processed? When can I request faster processing for my order?
Orders are processed according to the time at which they are placed, not according to the shipment methods. For Priority Mail and other fast shipping methods, you may email us to request faster processing. But it is not guaranteed to be shipped on the same day. For regular shipping methods, we follow the sequence closely.
Is the estimated delivery date on the shipping screen reliable?
The estimated date of delivery is provided by the shipping company, not us. We don't guarantee the delivery date on your screen. Please confirm the accurate delivery date with the shipping company.
All we can do is process and hand over your order to the shipping company as fast as we can. The shipping company is not under our control. We will not refund you the shipping cost if the package is not delivered as the shipping company promised.
How can I speed up my shipping?
For some shipping methods, such as Priority Mail, Next Day Air, etc., you may email us to request faster processing. We will do our best to ship your order as fast as we can, but it is not guaranteed to be shipped on the same day.
When is my shipping cost not refundable?
- The package has been delivered or is on the way, but you ordered the wrong item;
- The package is delivered to the address you provided, but the address is invalid or incorrect.
- The attempted delivery has been made, but still the package can't be delivered due to the
- The package is undeliverable due to the wrong address, no one at the address to receive it, or any other reason provided by the local delivery system, including for international packages.
Shipping that international customers must understand
- You are responsible for all import-related charges and fees, such as duties, taxes, and customs clearance fees, etc.
- You are responsible for monitoring and tracking your shipment. If it is undeliverable, such as because the address is incorrect, or delivery fails after attempts, resulting in the package being sent back to us, the shipping cost is not refundable. The shipping company's return charges, plus any duties and fees, will be charged back to you.
Are all returns free?
No always. Please read our shipping and return policy before purchase. Here are some circumstances for the buyer to be aware of:
- Free returns if the wrong item(s) are sent. Please contact us immediately. We will arrange the return shipping for you to send it back;
- If you order the wrong item(s), we will accept returns if it is unopened and within the return acceptance period. You are responsible for return shipping costs.
What happens if I receive the wrong item?
No worries. Please do not open it, and contact us immediately. We will send you a return label along with your correct items as soon as possible. Please send the item back to us.
Does my international shipping include duties, taxes, and any other charges related to importing my orders?
No. For international orders, customers must pay all import-related charges under their country's laws and regulations.