Shipping FAQs

What is the processing time? 
Our processing time is 1-3 business days.
The processing time means from the time the order is placed until it is shipped. At this time, the package is at the shipping company's local location, such as a post office, UPS, or DHL. They are and under the shipping company's control. 

How are the orders processed? When can I ask for fast processing for my order?
Orders are processed according to the time at which they are placed, not according to the shipment methods. In some priority mail and other fast shipping methods, you may email us a request to speed up the processing time. But it is not guaranteed to be shipped on the same day.  For the regular shipping methods chosen, we follow the sequence closely. 

How can I speed up my shipping?
In some shipping methods ordered, such as priority mail, next-day air, etc., you may email us a request to speed up the processing time. We will do our best to ship your order as fast as we can, but it is not guaranteed to be shipped on the same day.  For the regular shipping methods chosen, we follow the sequence closely.

What happens if I receive the wrong item?
No worries. Please do not open it, and contact us immediately. We will send you a return label along with your correct items as soon as possible. Please send the item back to us. 

Does my international shipping include duties, taxes, and any other charges related to importing my orders?
No. For international orders, the customers have to pay all import-related charges according to their own countries' laws and regulations.